Booking
terms.
The terms you agree to when you book a stay at Olu. We've kept them short and fair.
Booking & confirmation
A request through our website or app is not a confirmed booking until we reply to confirm availability and you've paid the deposit. Once confirmed, your apartment and dates are held for you.
Payment
- A deposit (typically the first night) secures your booking.
- The balance is due on arrival unless agreed otherwise, payable by card or cash in LKR or USD.
- A one-off cleaning fee and a small service fee are shown at checkout before you confirm.
Cancellation & refunds
- More than 48 hours before check-in: full refund of the nightly total.
- Within 48 hours of check-in: the first night is non-refundable; the rest is refunded.
- No-show: the deposit is retained.
- Peak-season (December–March) and long stays may carry stricter terms, which we state clearly before you pay.
Check-in & check-out
Check-in is from 2:00 pm and check-out is by 11:00 am. Early check-in or late check-out can often be arranged — just ask, subject to availability.
Guests & occupancy
Only the guests named in your booking may stay overnight, up to each apartment's stated maximum. Please don't exceed it — it affects safety, bedding and our licence. Let us know in advance if your numbers change.
House rules
- No smoking inside the apartment; the balcony and garden are fine.
- Quiet hours are 10:00 pm – 7:00 am.
- Please treat the apartment, the building and our neighbours with care.
The full house manual is shared on booking and available here.
Damage & liability
Guests are responsible for any loss or damage they cause beyond normal wear. Olu is not liable for guests' personal belongings; please use the safe where provided and lock your apartment when out. To the extent permitted by law, our liability is limited to the value of your booking.
Events beyond our control
If circumstances outside our reasonable control (extreme weather, utility failure, government action) prevent your stay, we'll offer alternative dates or a refund of unused nights. We're not liable for related costs such as flights.
Governing law
These terms are governed by the laws of Sri Lanka. Any dispute will be handled in the courts of Sri Lanka.
Questions about any of this? Get in touch before you book — we're happy to talk it through.